Frequently Asked Questions
Can I cancel my order?
We can only cancel order within an hour of them being placed. If you wish to cancel your order, please call us within 4 hours of your order being placed.
Are your products organic?
We always try to source the best possible essential oils and ingredients. So, while our products are natural, they are not necessarily certified 100% organic because not every natural ingredient is certified organic. We also believe, in some cases, there are greater benefits from sourcing an ingredient from its natural environment rather from an organic farm. For example, we like to source our tea tree from the Northern Territory rather than at an organic farm in South Australia.
Are your products tested on animals?
Aromatics & Botanicals Co. Company does not test on animals nor accept ingredients that have been tested on animals. Whilst some regulatory bodies may conduct it for their own safety or regulatory assessment, Aromatics & Botanicals Co. Company has never tested on animals. We are committed to sourcing the best possible essential oils, natural ingredients and plant extracts available to produce only the highest quality and most effective wellbeing products possible which meet all our efficacy, safety and ethical standards.
Do Aromatics & Botanicals Co. products contain preservatives?
We use a limited number of naturally derived or synthetic preservative systems, such as Phenoxyethanol, in our gels, lotions and creams. We will not compromise on product safety or stability and use this where no alternatives are suitable. We follow the latest research and development in this area and are constantly searching for effective, natural alternatives.
Why are your products so effective?
We create highly potent therapeutic essential oil blends using the best possible ingredients. We choose our product bases wisely, too. We use Rose Water instead of plain water. We also use vitamin and omega-rich plant oils such as Jojoba, Evening Primrose Seed oils and Shea Butters. These have a natural affinity with essential oils, allowing them to work to their best potential.
Are your products natural?
All our oils are 100% natural, including our Bath & Shower Oils, Body Oils, Pure Essential Oils and Face Oils. All our other products, where possible, are natural. However, we do not compromise on quality, safety and efficacy. We use a limited number of naturally derived or synthetic preservative systems, such as Phenoxyethanol where there are no alternatives. We are proud that our products are 100% free from synthetic fragrances, artificial colours, sulphates, parabens and mineral oils.
Do your products contain animal derivatives?
We use certain animals derivatives, including honey and beeswax for their benefits to the skin. We also have vegan options for many of our popular products.
I have a nut allergy - can you tell me if your products are still suitable for me to use?
​Scientific studies have found Coconut Oil, Shea Nut Butter, and Peach Kernel Oil do not pose any known or likely allergy risk as, contrary to popular belief, they are not classified as nuts. If you have any concerns, speak to your doctor or allied health professional first.
I have a concern and would like to make a complaint - what steps do I follow next?
We are sorry to hear that you are not happy with our products or service. We would like review your concerns with us as early as possible to pinpoint how we can improve our service and products. Please contact our team as soon as possible via email us at: hello@aromaticsandbotanicals.com.au